Terms & Conditions
Section 1 – General
By accessing this website, placing an order, or using our services, you agree to these Terms & Conditions. These terms apply to all users of the website. If you do not agree, please do not use the website or place an order.
We may update these Terms from time to time. Continued use of the website means you accept any updates.
Section 2 – About ClarityPlus
ClarityPlus is a consumer-focused brand offering hearing devices designed for individuals with mild to moderate hearing needs. We provide product guidance, onboarding support, and customer service to help you get the best experience from your device.
Section 3 – Eligibility & Use
You must be at least 18 years old to use this website and place an order. You agree not to use the website for any unlawful or unauthorized purpose.
Section 4 – Product Information & Disclaimer
ClarityPlus does not provide medical or healthcare services. Our hearing devices are intended for everyday use and are not designed to diagnose, treat, or prevent medical conditions.
If you have concerns about your hearing, we recommend consulting a qualified professional.
Section 5 – Orders & Acceptance
All orders are subject to availability and confirmation. We may cancel or refuse orders in cases such as incorrect information, suspected misuse, or system errors.
If an order is cancelled, any payment made will be refunded.
Section 6 – Pricing & Promotions
Prices are displayed on our website and may change at any time. Promotions or discounts may be offered occasionally and do not affect your rights as a customer.
Section 7 – Payment
Payments are processed securely through trusted third-party providers. We do not store full payment details.
By completing a purchase, you authorize the payment for your order.
Section 8 – Shipping & Delivery
We aim to deliver orders within 4–7 business days. Processing typically takes 1–3 business days, followed by shipping.
Delivery times are estimates and may vary depending on location, carrier delays, or other external factors.
We provide tracking information so you can monitor your order at any time.
Section 9 – Returns & Refunds
9.1 Your Rights
You may be entitled to cancellation rights under applicable consumer laws. Some products may not be eligible for return once opened due to hygiene reasons.
9.2 60-Day Better Hearing Guarantee
We offer a 60-day return period so you can try your hearing device in real-life situations.
If you are not satisfied, you may request a return within 60 days, provided the product has been used reasonably and returned with its original components.
Our goal is to provide fair and reasonable solutions for every customer.
9.3 Return Conditions
To be eligible for a return, the product should be returned in good condition with all original accessories and packaging included. You must contact us before sending the item back.
We will provide clear return instructions and support throughout the process.
9.4 Refunds
Once your return is received and inspected, we will process your refund to the original payment method.
Refund processing typically takes 5–7 business days after inspection. Your bank may take additional time to complete the transaction.
9.5 Fees and Costs
Return shipping costs may apply unless otherwise stated.
If applicable, any handling or cleaning fees will be clearly communicated before processing your return. We aim to keep all fees fair and transparent.
9.6 Non-Returnable Items
Certain items may not be eligible for return for hygiene or safety reasons, such as accessories or opened components that cannot be safely reused.
Section 10 – Support & Resolutions
If you experience any issues, our support team is here to help. We may offer troubleshooting, replacement, or other solutions to resolve your concern quickly and fairly.
Section 11 – Chargebacks & Misuse
We aim to resolve all issues directly with customers.
If a chargeback is filed without prior contact, we reserve the right to provide supporting evidence to the payment provider.
Section 12 – Fulfilment & Shipping Partners
Orders may be fulfilled through trusted partners. This allows us to provide efficient delivery and consistent service.
Section 13 – Liability
To the extent permitted by law, ClarityPlus is not responsible for indirect or consequential losses related to use of the website or products.
Section 14 – Governing Law
These Terms are governed by the laws of England and Wales.
Section 15 – Contact
If you have any questions, please contact: